POLICIES AND SHIPPING

100% SATISFACTION GUARANTEE

We stand behind everyting we sell.  If for any reason you are not satisfied with your purchase, simply return the item within 30 days, and we'll replace it or give you a refund.  Please see "Returns" below for more information.

Shipping


Order AmountGround Shipping3 Day (Weekdays)In-Store Pickup*
Up to $50$8.99 ($6.99 UT)$19.99FREE
$50.01 - $99.99$9.99 ($7.99 UT)$21.99FREE
 Over $100FREE$23.99FREE

*Some  closeout items do not qualify for FREE ground shipping.  Such items are  determined at the discretion of the Bike Shoppe, and will be  communicated to the consumer before the order is fulfilled.

Orders usually ship one business day after being placed.

Please note that some items may be subject to additional shipping and handling charges because of size or weight.  Additional charges will be communicated to the consumer before the order is fulfilled.

We do not ship outside of the Continental U.S.

In-store pickup

Most  orders will be ready within one business day. Please keep in mind that  some items may require additional processing time to transfer from  off-site locations. Other items may require additional processing time  for assembly. We will call or email you once your order is ready for  pickup. If you need an item right away we ask that you call us to  confirm that the product is available before heading over to our store.  Unless special arrangements are made in advance, orders need to be  picked up within 15 days or a 10% restocking fee will be charged.

Information security

We  protect the security of your information during transmission by using  Secure Sockets Layer (SSL) software, which encrypts all of the  information you provide to us and prevents outside parties from being  able to "see" your transaction information. When your account  information is displayed on your screen, we only display the last five  digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

Backorders

Occasionally,  some items are unexpectedly out of stock or unavailable and may be  backordered. If this should occur, we will only bill your credit card  for merchandise that is actually shipped. The total shipping charge for  orders split into multiple shipments will not exceed the amount quoted  on the original order.

Returns

If  there’s a problem with something you purchased from us, you can either  bring it to our store or ship it back. Ship returns via UPS Ground or  insured US Mail (we do not accept CODs). We will only refund shipping  costs on damaged or incorrect merchandise.  Merchandise returned that  appears used will be subject to a restocking fee. (Labor fees are not  refundable, i.e., custom built wheels.)

Returns over $100 must  have a return authorization number clearly marked on the outside of the  package or the item will be refused. A return authorization number can  be obtained by phone or email.

We will not accept returns after 30 days from the date of purchase.

We will not accept returns on closeout items.

Prices and information

Our  website is intended to help you. We make every effort to maintain  current, accurate prices in our online catalog. We strive for similar accuracy and timeliness with the other information we offer here. However, issues may arise in which prices may be incorrectly listed. We apolgize for, and will strive to correct such issues, but are not to be held responsible for said mistakes. We  appreciate your understanding should any of the prices or other information provided be incorrect.  We regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. 

Thank you!

We are very grateful for each and every one of our customers.  You are what makes The Bike Shoppe successful. You have been with us for forty years, and every year has  been better than the last. You are the most important element of our  business. We depend on you. We appreciate your loyal support, and we promise to eagerly assist you anytime you walk through our doors, visit our site, or call us.  Thank you for making it possible for us to make a living doing what we love.